Dispute: a problem with an authorized purchase that you’ve been unable to resolve with the merchant.
Disputes can be done in PaymentNet within 60 days of transaction date. Purchasing services must be the one to initiate the Dispute in PNet4, so please email us if you need to start a Dispute.
After 60 days, dispute rights are limited and must be submitted in writing. This must be done before 120 days have passed from the time of the transaction. After 120 days have passed it cannot be disputed and the department will have to expense the transaction.
Contact the Pcard ADMIN team for assistance with Disputes