A problem with an authorized purchase that you’ve been unable to resolve with the SUPPLIER
- Cardholder must exhaust all possibility of resolving the issue with the supplier directly
- Disputes must be filed by the WSU Procurement Card Coordinator or Manager within 60 days of the disputed purchase
- After 60 days but within 120 days of the disputed transaction, rights are limited and must be submitted in writing
- After 120 days have passed, purchases cannot be disputed and the department is required to expense the transaction
Contact the Procurement Card ADMIN team by email for assistance with Disputes.